About Us

About IHS Mall

IHSMall is a division of SCI Direct LLC, an Ohio based direct marketing company.


The greatest testament to our product and service quality is our unconditional money-back guarantee. We can offer this guarantee because every product we offer must pass our rigorous performance standards. It is that simple. Our customers are confident that they will receive a quality product each and every time they order. It is this customer confidence which has enabled us to grow.

Price and Service

Competitive prices and unparalleled service are hallmarks of IHSMall and our parent company, SCI. We continually strive to provide error-free friendly service, fast order processing and prompt attention to customer concerns. We pride ourselves on the fact that we try to always surpass our competition's service level and quality.


IHSMall and SCI believe that success in the consumer arena is based upon developing a relationship with customers. Certainly, the key to building and maintaining customer relationships is trust earned by demonstrating the highest level of integrity. Integrity is the very core of our business ethics.

Contact Us

Corporate Offices:
7800 Whipple Ave. NW
Canton, OH 44767-0001

Phone: 330-494-5504
Fax: 330-497-6802

Our Customer Service department is available to give you answers through several methods:

Email: custserv@ihsmall.com

Phone: 1-800-300-4787 (toll-free)

Customer Service Hours:
Monday - Thursday 9:00 AM - 7:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday - Sunday: CLOSED