Shipping & Returns

Standard Delivery - Shipping & Handling - FREE SHIPPING & HANDLING ON ALL ORDERS ! *

In-stock items normally leave our warehouse within 48 hours.

Free Personalization

Check item description and photo for details. If an item has personalization, you will be asked to enter the text to be personalized during the checkout process. Any personalized item can also be ordered without personalization.

Merchandise Total

Shipping & Handling

up to $10.00    --> $3.95    FREE!

$10.01 - $20.00    --> $4.95    FREE!

$20.01 - $28.00    --> $5.95    FREE!

$28.01 - $40.00    --> $6.95    FREE!

$41.01 - $50.00    --> $7.95    FREE!

$51.01 - $60.00    --> $8.95    FREE!

$61.01 - $75.00    --> $9.95    FREE!

$75.01 - $100.00    --> $10.95    FREE!

Over $100.00    --> $14.95    FREE!

*IHS Oversized Delivery
Some of our items are shipped via Oversized Delivery. Additional shipping and handling charges may apply. The additional shipping and handling charge is IN ADDITION to the standard shipping and handling charge that can be found on the table above.

For Express Shipping* please call 1-800-244-9986 for inventory status and pricing. We do not offer Express Shipping on internet orders. Phone orders placed by 1PM EST, Monday through Friday will be delivered the next business day.
Express Shipping for phone orders is $19 in addition to our standard delivery charge.
*Excludes personalized, oversized, altered, or out-of-stock items.

Returns

IHSMall guarantees complete satisfaction on all products. If you are not satisfied, you can promptly return the merchandise and get an exchange or a full refund. For returns follow the instructions on you packing slip or mail the item(s) being returned to: IHS Returns Dept., 7800 Whipple Ave N.W., North Canton, Ohio 44720.

Ordering over the phone is easy and convenient.

Call toll-free 1-800-447-2450 and our knowledgeable service staff will help complete your order.

Order Service Hours (Eastern Standard Time):
Sunday: 7:00 AM - 11:00 PM
Monday-Friday: 12:00 AM - 3:00 AM and 6:00 AM - 12:00 AM
Saturday: 7:00 AM - 12:00 AM

Please have completed order form and credit card ready.

Customer Service

Do you have questions about your order? Our Customer Service department is available to give you answers through several methods:

Email: custserv@ihsmall.com

For all email correspondence, please include your name, complete billing address and telephone number.

Phone: 1-800-300-4787 (toll-free)

Customer Service Hours:

Sunday: CLOSED
Monday-Friday: 8:00 AM - 10:00 PM
Saturday: 8:00 AM - 6:00 PM